QSSD are pleased to announce the launch of the “QSSD Service Management Suite” for Dynamics NAV to the Service industry.
QSSD has developed a fully integrated software solution that gives your staff greater visibility into your service operations through one platform; helping to speed up your field workforce productivity, and provide exceptional customer service.
With a wide range of features our solution is ideal for companies with help desks and field engineers who are required to provide a service to your customers. It’s Web and Mobile Integration enables your help centre staff to easily allocate jobs from within Dynamics NAV to service engineers through an easy to use “click and drag” web calendar function. Working from within Dynamics NAV staff will have full visibility of all the service engineers’ availability and schedule jobs with greater efficiency. Once a job has been allocated to the engineer via the web calendar the engineer will automatically be able to view the job on their mobile, vastly speeding up the resource allocation process.
Field Service engineers will also have the ability to connect to your back end Dynamics NAV solution via their hand held device allowing them to raise stock orders, generate invoices, keep control of stock, and have greater visibility into service information that will help them succeed more efficiently in their job roles. Customers can also sign off job sheets quickly and easily via the engineers hand held device ultimately speeding up delivery of payment and driving up revenue.
Benefits include -
• Increased customer and employee satisfaction
• Increases productivity in your field workforce
• Improves response times
• Greater stock allocation and control
• Increased revenue generation
• Improved Cash flow through better resource management
QSSD are the only Dynamics partners to offer this type of solution to the service sector. If you would like further information or a demonstration then please contact us.