JS Humidifiers plc has been operating since 1980 and is the leading humidification specialist in the UK. Based in West Sussex, JS Humidifiers design bespoke humidifier solutions and supply an extensive range of units ex-stock together with servicing and spare parts.
JS has grown its business through its strong emphasis on quality, innovation and service. Its wide range of products for the industrial, commercial and domestic markets, both in the UK and abroad, has given the company great stability. To sustain the company’s growth JS Humidifiers carried out an analysis to identify ways in which they could grow revenue within the business whilst increasing efficiency. They identified a real business opportunity to grow the sales of the Service side of the business to increase efficiency through the implementation of a Service Management System, ultimately for customers benefit and increase to profit.
A short list of companies was invited to tender. Each company carried out an onsite demonstration and the software solution was then reviewed against their specification.
As an existing customer of QSSD, JS use Microsoft Dynamics NAV as their ERP solution and as the QSSD SMS is an extension on the service module in Microsoft Dynamics NAV then there would be total integration throughout; a requirement of the specification.
“Having a solution already in place, we decided to extend on the service side of Dynamics NAV. This would allow all data to be visible and fully reportable for our sales and marketing department and Directors.” - Tony Fleming, Technical Director for JS Humidifiers
In September 2013, JS went live with the QSSD Service Management Suite. Very little training was required for both internal and external staff as the software is very intuitive and easy to use. Engineers were able to continue to use their iPads and iPhones which helped with the transition to the new software.
The QSSD SMS Solution has streamlined the internal processes and the administrative duties. All contract agreements are held on the central Dynamics NAV system and so when a customer calls in, the information can be found at the click of a button. This has eased the workflow for staff enabling them to be more reactive and with greater customer satisfaction.
All service requests are now handled within the Dynamics NAV SMS area; and it is here where staff can raise sales quotes, set up service orders, handle parts inventory, billing and customer details. Once a service order has been created in Dynamics NAV the job will instantly be available on the web based QSSD SMS Job scheduler.
“Having an integrated service process means that the service team can control the process from enquiry to invoice. Planned maintenance contracts can be created from quote to schedule of visits and via the invoice scheduler multiple staff can view live planning such as status updates.” – Tony Tullett, Service Manager at JS Humidifiers
The QSSD SMS solution has provided JS Humidifiers with a streamlined Service Solution that is already providing tangible benefits to the business.
“ The QSSD Service Management Suite has given JS the means to be 20% more efficient in terms of admin time, therefore allowing contracts growth, without increasing administrative or Service Engineer staff costs. “ Tony Fleming, Technical Director for JS Humidifiers
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