Advances in the internet have enabled retailers large and small to sell their products online and QSSD have worked with many customers to implement solutions that incorporate this into their Microsoft Dynamics NAV system.
Our Ecommerce solutions integrate Microsoft Dynamics NAV directly with your Ecommerce website, radically improving communication, business performance and efficiency.
Microsoft Dynamics NAV will handle every aspect of your online sales from order to dispatch.
This direct communication also allows customers to access their accounts online, amend details, make payments and place orders etc without you having to manually update your records.
How does this benefit your business?
Eliminates the need for your staff to manually duplicate customer data into your Inventory and CRM systems i.e. name, address and order.
Customers can access their account online and place orders, re-grade and amend payment details without you having to adjust their records on your system.
No need to create service contracts, customer invoicing details and payment details as these are automatically created in Microsoft Dynamics NAV.
Microsoft Dynamics NAV has direct integration with your direct debit and credit card solutions.
Microsoft Dynamics NAV passes data through to other applications linked to BT, Customer Services and PAYG billing solutions.
“The development was to establish a link between the Air and Water Centre website (AWC) and Microsoft Dynamics NAV. Previously, all orders placed on AWC had to be checked for credit card legitimacy on AWC, then manually transferred onto Microsoft Dynamics NAV. Details included the customers’ name and address, together with the details of the order they’d placed. This was then processed and the goods despatched.
The development now enables this data to transfer automatically to Microsoft Dynamics NAV. At the same time, consistency between the order reference system on AWC and Microsoft Dynamics NAV was also worked on, to ensure traceability of each order. As a result, we’ve been able to maintain a staff of one person to process orders whereas as second might have been required.”
Operations Director, JS Humidifiers www.airandwatercentre.com.