QSSD Support
What support does QSSD offer for Microsoft Dynamics NAV?
QSSD offer support plans for new customers using Microsoft Dynamics NAV/ Navision and for existing users of Microsoft Dynamics NAV who are looking to move their support to a new partner.
Our support plans ensure that your users receive the best support for your individual business needs pre and post implementation.
Whether you require assistance over the phone, email or via remote desktop our help desk are always on hand to assist you with your request.
Along with an experienced help desk team you will also be allocated an account manager who will be your primary contact to ensure that QSSD provides you with the appropriate support. Regular review meetings take place with your account manager to discuss your application, any changes with your business requirements, future plans etc.
QSSD Support for New Customers of Microsoft Dynamics NAV?
For new customers of Microsoft Dynamics NAV a QSSD consultant will put into place a support plan to meet your individual business needs during your implementation.
This ensures that when you go live your people have the required training to use the software from day one along with a smooth transition from your consultant over to the support team in the preceding weeks.
As QSSD takes a consultative approach, your consultant will fully understand how your business operates and will put into place a training programme to ensure that your staff receives the training and resources required to fully support them post implementation.
Our phased approach after go live will also ensure that the hand over from your consultant to your account manager and the support team is smooth and that they too understand your business requirements.
We already have a Microsoft Dynamics NAV partner but we are looking to move partners, how can QSSD help?
If you are an existing user of Microsoft Dynamics NAV/ Navision and are not receiving the right support from your current partner than moving to QSSD is simple.
Firstly a consultant will visit you on site to understand your business needs and put together a plan to resolve any outstanding issues that your business has from your previous supplier.
There are many reasons why companies look to move their support to QSSD including poor implementation, a poor level of support or your current partner not understanding your industry well enough to support your growing needs.
QSSD was originally formed to provide support to existing Microsoft Dynamics NAV/ Navision users who were receiving inadequate support from their existing support partner.
With a high customer retention rate we pride ourselves on the fact that our customers are receiving an excellent service and that our staff are meeting SLA’s that are specific to your business.
Who is the QSSD Support Team?
Our dedicated support team are not just experts in Microsoft Dynamics technologies; they also have relevant business experience to bring to your business.
With a support help desk on hand to answer your day to day queries we also have developers and consultants who ensure that all our customers receive the most value from their initial investment.
All staff at QSSD are Microsoft Accredited and trained in the latest version of the software as well as having extensive knowledge of all versions of the software from its days as Navision Attain through to the latest Microsoft Dynamics NAV 2015 release.
The QSSD Support Offering includes the following services -
Ongoing Support – QSSD offer support for all versions of Microsoft Dynamics NAV (formerly Navision) from version 2 to the current release of 2015. Support can be provided as an annual fee or charged on an ad hoc basis.
Many of QSSD’s support customers have transferred their support from other partners in order to receive a higher level of support. Transferring your support from your current provider is simple, QSSD work with Microsoft to ensure that the transfer is seamless and that your renewal date remains the same.
Online support by remote desktop – QSSD provide support via telephone, email and remote desktop. If a resolution to your problem cannot be resolved via instruction then we can access your application remotely to help resolve the issues.
Account Manager – A dedicated account manager is allocated to every customer and will be your primary point of contact. Regular review meetings will be arranged with customers to ensure that they are receiving the best possible support.
Business consultancy – On site visits by a QSSD consultant can be arranged on an agreed basis to ensure that customers are making the best use of the application.
Development Work - QSSD carry out development work when customers require a configuration that is not standard in Dynamics NAV but they need it to meet their unique business or individual user needs. A QSSD consultant will work with you to develop a functional specification document that meets your specific needs. Once the specification has been signed off, QSSD then undertake the work based on the hours quoted. If required development can be undertaken on site.
Custom Modifications – Microsoft Dynamics NAV meets a vast range of industry needs but from time to time we carry out custom modifications for customers that may require a modification to their system to meet their unique industry need.
Training - During implementation the users of Dynamics NAV will need to be trained on using the system in order for a smooth transition and increased productivity.
Training is instructor led and is carried out on site for all users or just key users who can then become trainers themselves.
Documentation - Easy to follow documentation is provided for user training and this helps users to understand how to use the software on a day to day basis. For more in depth training or for your users to be trained in a unique process for your business, QSSD can create video training upon request.
Upgrade - An upgrade of your version of Microsoft Dynamics NAV to the latest release will bring greater business benefit to your business through increased productivity, improved visibility, protected data, reduced costs and improved customer service.
QSSD carry out upgrades to keep our customers solutions up-to-date and enable them to take advantage of new functionality, features, platform, and fixes to previous versions.
Database auditing and code review - For customers that are encountering performance issues QSSD will carry out an analysis to examine the database environment to check whether the database have been configured correctly. We also carry out code review on customer code in order to improve performance where required.
Add On’s - QSSD work with many partners who provide Add On’s for the Dynamics NAV platform which customers may require to meet their specific business need. Partners include Miracle Dynamics who provide HR and Payroll solutions.
Data Migration and Conversion – This is an important process during the data transfer from your existing system to Dynamics NAV. QSSD can assist in this process to help prevent any problems arising from the transfer such as data corruption/loss or technical compatibility.
Report Writing - User friendly Reports help to increase the productivity of your employees and QSSD will work with you to create reports that meet your individual business needs.
Additional Licenses – If you require additional licenses to your Dynamics NAV application QSSD can provide these for you.